If you cancel your Custom Cake order 14 days before the pick-up/delivery date, you will receive a store credit equivalent to the payment made minus any customization cost that has occurred.

If you cancel your Custom Cake order less than 14 days and more than 5 days before the pick-up/delivery date, we would be able to give you a store credit equivalent to the payment made minus a 20% processing fee and any customization cost that has occurred.

Cancelling less than 5 days before the pick-up/delivery date will not be qualified for any refund or credit.

A cancellation request must be made in writing. Please contact us at your earliest convenience.